Location: New York,NY, USA
The Technical Customer Support team is responsible for providing support to the company's clients, ensuring timely resolution of any technical and operational issues impacting their products and services. This team provides insight into both technical and business perspectives of the product and team members are responsible for building SME-level expertise in all facets of the product offering. The ideal TCS candidate should have strong technical and client facing skills and is excited to work in small (but growing) team that will be instrumental to building and maintaining customer relationships.
Technical Customer Support
Providing remote technical support to customer base for the clients Analytics product offerings; being able to operate under pressure - troubleshooting issues in an efficient manner while providing top-tier customer service (60%) Identifying and articulating common technical customer issues to Product, Data Management and Application Development teams to help build better solutions and processes (15%) Supporting customer onboarding process in conjunction with sales and account management team, working with our team to continually improve and refine our customers experience (10%) Leveraging technical skills to build tactical solutions, refine application monitoring, and document internal and external-facing Knowledge Articles and How-to s (20%) Defining and driving key performance metrics for the Technical Customer Support team (5%) Qualifications:
5-7 years of professional experience in data and analytics-driven Technical Customer SupportBachelors' Degree required Domain experience in capital markets, institutional financial services, or financial technologies Experience with technical support-centric enterprise software tools (e.g. JIRA, JIRA Service Desk, Confluence, Salesforce) Knowledge of DB principles (SQL, Database Design, etc), preferably in MS SQL Server Basic understanding of Cloud technologies and willingness to build SME-level expertise Highly proficient in written and spoken English with customer-facing experience
Must be eligible to work for any employer in the USA. No visa transfers.
Local candidates only
Full-time and on-site only.
Salary range 70-90K + bonus
No third parties.