Location: Amherst,NY, USA
What Great Looks like in the Role
The Customer Care Team supports our social media inquiries for various units worldwide. Come work in fun environment where you get to resolve customer support needs with opportunity for growth within the company. This is a new department in our always growing portfolio
Monitoring of all Delaware North Affiliated social media accounts including Twitter, Facebook, and Instagram
Labeling/ Sorting all items that could relate or potential relate to any Delaware North operation
Escalating items that could be resolved in real time including, but not limited to; food quality, employee interaction, wait times, safety concerns, and sanitation issues brought to our attention vis social media
Keeping in contact with management at Delaware North properties in order to facilitate real time issue response and recovery.
Learning and excelling at the use of social media management software such as Spreadfast/Khoros
Working in a Fast pace digital environment
Using different software clients, email management, and ability to quickly navigate in-house wiki network such as Confluence
Ability to handle high stress situations that arise due to our guest interactions
BS/BA: Social Media Marketing/Hospitality-preferred
Area of Study(s): Marketing and Digital Media
Social networking experience-Twitter, Facebook, and Instagram
Excellent consulting, writing, and communication skillsWho We Are
At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.