Location: New York,NY, USA
Senior Customer Support Representative **job details:** + location:New York, NY + salary:$26 per hour + date posted:Tuesday, March 10, 2020 + experience:Experienced + job type:Temp to Perm + reference:S_851942 + questions:...@randstadusa.com904-###-#### **job description** Senior Customer Support Representative Are you an experienced Customer Support Representative? Do you have your FINRA Series 6 and 63 licensing? We are seeking Senior Level Customer Service Representatives with financial services experience to join a Fortune 500 financial services company. This opportunity is temporary to permanent for the right candidate, dependent upon experience and qualifications. As the first point of contact for customers, you will be focused on delivering world class customer support. The purpose of this role is to provide professional and timely service by directing customers to the correct technical or clinical resource. Responsibilities: As a licensed Customer Support Representative you will use a variety of systems and tools to promptly respond to inquiries received via inbound phone lines. In addition, you will provide information about various financial plans. You will provide one-on-one counseling regarding plan rules and guidelines. It will be important for you to comply with all division policies and regulatory requirements. Execution of duties necessitates a firm understanding of a variety of company policies, industry initiatives, and legal guidelines. Working hours: 8:00 AM - 5:00 PM Skills: - Verify transactions requested by callers and forwards to appropriate parties for handling. - Capture caller information on customer management system. May be required to follow up with customer to ensure service issue has been resolved. - Contribute to process improvement by capturing voice of the customer feedback, participating in RCPS, suggesting counter measures and processing changes. - Current FINRA Series 6 and 63. Education: High School Experience: Experienced Qualifications: - High School diploma required. College degree preferred - 2+ years customer service experience - FINRA Series 6 and 63 ; additional licenses/registrations as required - In depth knowledge of retirement plans - Excellent verbal and written communication skills If you're interested in applying, please click the Easy Apply button below and email a copy of your resume to ...@randstadusa.com. Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.