Customer Support
: Job Details :


Customer Support

Macrosoft

Location: Rochester,NY, USA

Date: 2020-09-21T02:34:39Z

Job Description:
Title ACC Customer Relations SpecialistMaintenance Specialist Location ROCHESTER NY 14611 Duration 36 months Project Name ACC Customer Support - Maintenance Specialist Business Unit PARTNER SOLUTIONS (52032399) Additional Job posting details Must have the ability to problem solve, complete and submit customer changes or modifications to existing or new accounts, diffuse upset customers, resolve rate concerns and billing inquiries within a timely manner. 2. Be knowledgeable in telecommunications terms and our network. 3. Have the ability to read, decipher, and explain invoices to our customers. 4. Be able to meet criteria for daily call averages and call statistics individually and as a team. 5. Understand our products, services, offers, rates, and billing Candidate will provide helpful information, answers questions, and responds to complaints. They're the front line of support for sales and customers and they help ensure that customers are satisfied with products, services, and features

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