Customer Support
: Job Details :


Customer Support

COllabera

Location: Rochester,NY, USA

Date: 2020-07-27T09:05:23Z

Job Description:
Industry Telecom Work Location Rochester, New York 14611Job Title Customer Support/Customer Relations SpecialistDuration 03 Years Remote work - untill COVID settles down Must have: Call center experience (inbound/outbound calling) Job Description:1. Must have the ability to problem solve, complete and submit customer changes or modifications to existing or new accounts, diffuse upset customers, resolve rate concerns and billing inquiries within a timely manner.2. Be knowledgeable in telecommunications terms and our network.3. Have the ability to read, decipher, and explain invoices to our customers.4. Be able to meet criteria for daily call averages and call statistics individually and as a team.5. Understand our products, services, offers, rates, and billing Customer service,call center
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